Refund Policy

Overview

This policy sets out when GPT Transcribe issues refunds for transcription minutes and subscription plans, and how to ask for one. It applies to every purchase made through the site.

Credit Purchases

Once transcription minutes have been spent on a job, that purchase is final and non-refundable — the processing has already been carried out on your behalf. Minutes you have not yet used are a different matter. We will refund an unused credit pack when all of the following hold:

• The request reaches us within 7 days of the purchase
• None of the minutes in that pack have been consumed
• The account is in good standing

Subscription Plans

Plans work on the billing period you paid for:

• Cancel whenever you like — there is no minimum term
• A cancellation applies from the end of the period you have already paid for
• Part-periods are not refunded when you cancel mid-cycle
• Your plan keeps working until that paid period runs out

Exceptions

Outside the rules above, we will look at a refund in these situations:

• Technical issues: an outage or fault on our side stopped you using the service, and we could not put it right within a reasonable time
• Duplicate charges: the same purchase was billed to you more than once
• Unauthorized charges: a charge appeared that you did not authorise

How to Request a Refund

Write to support@gpt-transcribe.org and include:

1. The email address on the account
2. The order ID or transaction reference
3. Why you are asking for the refund
4. Anything that supports the request

We reply within 5 business days.

Processing Time

An approved refund is issued within 7–10 business days. How quickly it then shows up on your statement is down to your bank or payment provider, not us.

Contact Information

Anything about this policy that is unclear — ask at support@gpt-transcribe.org.