Contact GPT Transcribe
Stuck on a transcription, spotted something broken, or want a feature that is not here yet? This is the way through.
Email us
It reaches a person, not a ticket queue. Tell us the file, the setting, and what happened instead of what you expected — that is usually enough to solve it in one reply.
support@gpt-transcribe.orgMessages are answered oldest first, normally inside a day or two.
Things worth writing in about
Running a transcription
- A job that will not start, or sits there unfinished
- Trouble getting a file, recording, or media link in
- Something wrong in the TXT, SRT, VTT, DOCX, JSON, or PDF you got back
- Minutes, invoices, and anything account-related
Coverage and capabilities
- A feature you keep wishing were here
- A language or accent that is not holding up
- Poor results on one particular kind of recording
- Where the product is heading next
Your data
- Where your recordings go and how long they stay
- Removing your data
- Anything unclear in our policies
- Disclosing a security problem
Questions we get a lot
How accurate are the transcripts?
GPT Transcribe runs OpenAI's Whisper model, which performs well across 100 languages. What you get in practice still depends on recording quality, how clearly people speak, and how much noise is in the room.
Which file types can I transcribe?
Audio and video both go in the same slot — MP3, WAV, M4A and MP4 among the common ones — plus anything you record in the page or pull in from a media link.
Where does my audio end up?
It is processed to produce your transcript, and that is the end of it: no resale, no training data. The Privacy Policy sets out retention in full.
Is there really a free tier?
Yes — every new account starts with free transcription minutes, enough to run a real recording end to end. Beyond that you can subscribe or buy a one-off credit pack; the Pricing page lists what each tier includes.
How many languages does it handle?
Over a hundred — English, Spanish, French, German, Portuguese, Chinese and Japanese among them — and Whisper can identify which one it is hearing without being told.
How long we take
A day or two, typically
This is a small team; a message sent on Saturday will likely be answered on Monday.
Got a recording to run?
Sign in, point it at your first recording, and read the text back a moment later. Free minutes are waiting on the account.